Privacy Policy

1. Introduction

SmileBid ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

• Account information: name, email, phone, and password.
• Treatment requests: ZIP code, treatment type, photos, and details you share.
• Dentist profiles: practice name, license info, specialties, and location.
• Messages: communications between patients and dentists on the platform.
• Usage data: device, browser, IP address, pages visited, and timestamps.

3. How We Use Your Information

• To match patients with relevant dentists.
• To operate, maintain, and improve the Service.
• To send service-related notifications and offers.
• To prevent fraud, abuse, and violations of our Terms.
• To comply with legal obligations.

4. How We Share Information

We share information you submit in a treatment request with the dentists you select or who match your needs. We may also share data with trusted service providers (hosting, analytics, email) under strict confidentiality, and as required by law.

We do not sell your personal information.

5. Health Information

Treatment details you share with dentists may include health-related information. While SmileBid is not a covered entity under HIPAA, we treat this data with appropriate care and limit access to authorized personnel and the dentists you contact.

6. Data Security

We use industry-standard encryption in transit and at rest, access controls, and routine security reviews. No system is 100% secure, but we work hard to protect your data.

7. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, and measure how the Service is used. You can disable cookies in your browser, though some features may not work as expected.

8. Your Rights & Choices

You can review and update your account information at any time. You may also request to access, correct, or delete personal data we hold about you by contacting us. Depending on your location, you may have additional rights under GDPR, CCPA, or other applicable laws.

9. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, and resolve disputes.

10. Children's Privacy

SmileBid is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the updated date at the top of this page.

12. Contact

Questions about this policy? Contact us at privacy@smilebid.com.